This is our most comprehensive service, and here we create the necessary functions and roles to govern service delivery. This includes the operational functions to ensure support and collaboration, the strategic and tactical functions for management of the service portfolio, and efficient models for monitoring of contracts, suppliers, service quality and costs.
Key elements of our model are structured management information, effective coordination of deliveries and a focus on continuous improvement. Likewise, the interfaces between business and IT are strongly emphasized. Close links between business requirements and the allocation of resources, including agile methodologies to deliver new or changed services, are a critical factor for success. With experience from managing large and complex portfolios of services, OptimiseIT is well prepared to take on these challenges.
As a professional supplier of such services, we can offer our customers to take on the responsibility to deliver this as an independent third party service. The entire responsibility for the management of suppliers is ours, as an independent party between business and service providers.