OptimiseIT offers to deliver a third party SIAM function as an independent supplier.
- We design necessary SIAM functions
- Staffing them with the right skills
- Establishing the necessary processes and procedures
- Establishing interfaces and collaboration with customer suppliers
- Ensuring the necessary information flow through integration with our own tools and the supplier’s service management tools
- Monitoring the quality of deliveries from suppliers
- Coordinating operational tasks through a service desk function
- Controlling changes in services
- Establishing service catalogues and configuration management
- Delivering management information to customers through advanced dashboards.
Such a SIAM function can be adapted to customer needs, but based on OptimiseIT’s proven operating model.
Please contact us to discuss the possibilities!