Establishing a sourcing agreement can potentially have many pitfalls. Quite often businesses experience that the quality of services decreases during the first period. This often happens because providers do not know their customer’s business well enough. To understand what is important or critical requires knowledge in the supplier organization.
The transition phase consists of many elements. In addition to a new supplier’s purely technical issues, many other issues that must be addressed. Access to documentation, understanding the customer business, establishing interaction through integrated delivery processes, structured information flow between the parties, establishing service measuring and reporting, new meeting places for operational, tactical, and strategic interaction, are just some of the issues.
We provide professional assistance in this work, using consultants with broad experience in the field.